As a member of Naveo Credit Union, the security of your personal and account information is of extreme importance to us. We have developed a thorough information security program to ensure that your information is kept confidential.

By practicing good security habits, you can assist us in the protection of your private information. To safeguard your personal information, please follow these guidelines:

Naveo Credit Union will never call you and ask for a PIN or a Password. If you call us, we may ask questions to verify your identity.

If you DO receive an unsolicited telephone call or email claiming to be from Naveo Credit Union, never disclose ANY personal identifying information, such as:

Naveo account numbers, Debit/ATM or credit card numbers.
Personal Identification Numbers (PIN) and passwords.
Social security number.
Mother’s maiden name.
Or other private information.
Never reveal your PIN to anyone, including Naveo Credit Union staff.

Change your PIN at one of our branch locations if you suspect it may have been compromised.

Store your card number and PIN separately, and never write your PIN on your card.

If you use iBanking or Bill Pay, log out when finished and close your browser before leaving your computer.

Never leave your computer unattended during an Online Banking session.

Never use email to send your non-public information. Please always use our secure online form to communicate with us.

Beware of any email asking you to log into Online Banking if it does not link to the official Naveo Credit Union website. Use a saved link to the Naveo Online Banking login page wherever possible, instead of clicking on a link in an unsolicited email. Familiarize yourself with our online security features, especially your selected Personal Image, so you can be confident you are at our website and not at a fake site designed to look like ours.

Should you ever receive a call or email that you feel is a scam or illegitimate, please inform a Member Service Representative at 617-547-3144.

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It is very important to remember that Naveo Credit Union will never ask or request confirmation of personal information via unsolicited text message, email or by phone.

Unsolicited emails may contain links to our website or other sites that appear to be authentic. Be cautious about clicking on any link in an email that may take you to a fraudulent website or download malware on your computer.

Please contact us immediately if you receive suspicious emails, phone calls or text messages alleging to be from Naveo Credit Union.

What is Corporate Account Takeover?

Corporate Account Takeover occurs when a criminal obtains electronic access to your credit union account and conducts unauthorized transactions. The criminal obtains electronic access by stealing the confidential security credentials of your employees who are authorized to conduct electronic transactions (Wire Transfers, Automated Clearing House – ACH, and others) on your corporate credit union account (Business Account). Losses from this form of cyber-crime range from the tens of thousands to the millions with the majority of these thefts not fully recovered. Corporate Account Takeovers have affected both large and small credit unions.

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