We’re excited to announce a new digital banking experience is coming on Tuesday, September 17. We’re launching a new theme called Maverick, and we can’t wait for you to experience it.
The new theme will provide our members with a fresh interface with enhanced features and functionalities for a best-in-class banking experience. The new modern and simplified design leads users throughout their banking journey with ease. New navigation provides one-click access to the most commonly used features, improved speed and performance and a design that following industry trends.
Overall, the Maverick theme provides our members with a seamless banking experience across all devices.
The conversion is expected to go smoothly, but we understand you may have questions.
Frequently Asked Questions
Our new online banking experience, called Maverick, will go live on Tuesday, September 17.
Our transition to the Maverick interface will take place overnight and we do not anticipate any downtime.
The new theme will provide our members with a fresh interface with enhanced features and functionalities for a best-in-class banking experience. The new modern and simplified design leads users throughout their banking journey with ease. New navigation provides one-click access to the most commonly used features, improved speed and performance and a design that following industry trends.
Overall, the Maverick theme provides our members with a seamless banking experience across all devices.
Yes, the Maverick theme will be implemented on both the desktop and the mobile app.
No, the new interface will automatically transition in your existing app on your mobile device(s).
The Maverick interface includes larger fonts, intuitive icons and headers throughout the iBanking experience. In addition, we’ve added some convenience services including:
- Modern interface
- Simplified design
- One-click access to most commonly used features
- Improved speed and performance
- Larger fonts
- Intuitive icons
- Opt in to eStatements for more than one account at a time
- Dark mode capabilities
We have not eliminated any particular features within Maverick that exist today, however, the look and feel will be different. You may notice that labeling may be slightly different. In addition, particular functions may now be in a different place.
Yes, the Maverick experience includes an option to turn on dark mode.
To turn on dark mode on a desktop, toggle to the dropdown with your name and select Theme Switcher. Under style, select dark mode from the dropdown.
On the Mobile App, toggle to the profile icon in the top right-hand corner. Select Theme Switcher and under Style, select dark mode from the dropdown.
When you log in, you will see a new, simplistic, modern interface that allows for one-click access to the most commonly use features. You do not need to do anything special to start using the Maverick interface.
Yes, our new iBanking interface will continue to work with aggregators, but there will be a 48-hour lag/downtime from when we go live so that all links can be re-established. We anticipate the connection to be re-established by Friday, September 20.
If you have any questions or concerns about our Maverick interface, you can reach out to our Contact Center at 617-547-3144 during normal business hours.
Your login credentials will remain the same with the conversion to Maverick.
You will continue to log in from the same screen on our website or using the Naveo mobile app. The look of the login screen/app remains the same. Your new experience begins once you are logged in.