It is very important to remember that Naveo Credit Union will never ask or request confirmation of personal information via unsolicited text message, email or by phone.
Unsolicited emails may contain links to our website or other sites that appear to be authentic. Be cautious about clicking on any link in an email that may take you to a fraudulent website or download malware on your computer.
Don’t Fall Victim to Scams
At Naveo Credit Union, protecting your personal information and financial security is our top priority. With fraudsters getting smarter and scams evolving, phishing has been on the rise. Learn how to spot scams and protect your data.
What is Phishing?
Phishing occurs when scammers impersonate a trusted organization—like your credit union—to trick you into sharing sensitive details such as account numbers, passwords, PINs, or Social Security numbers.
Common Red Flags to Watch For:
- Urgent or Threatening Language: Claims that your account will be suspended, locked, or debited unless you act immediately.
- Requests for Confidential Info: Links prompting you to “verify” your password, login credentials, or debit card details.
- Suspicious Links or Sender Addresses: Messages coming from unfamiliar web domains or unverified email addresses.
How to Protect Yourself
- Never Share Sensitive Credentials. Naveo Credit Union will NEVER initiate a call, text, or email you asking for your Online Banking password, full debit card number, PIN, or multi-factor authentication codes.
- Don’t Click Unverified Links. If you receive an unexpected message regarding your account, do not click links or download attachments. Navigate directly to our website or Mobile App.
- Verify Before You Act. If you are ever unsure whether a communication is legitimate, pause and contact us directly.
What to Do If You Suspect Fraud
If you have recently been approached and believe that your personal information may have been compromised, call our Contact Center immediately at 617-547-3144.
You can report any scams and unsolicited communications to the U.S. Federal Trade Commission. You can also report confirmed cases of identity theft at identitytheft.gov.
Current Alerts
FDIC Scam
We are seeing an uptick in FDIC scams impacting our members. Fraudsters are contacting members via email and phone stating that the Credit Union is being investigated by the FDIC and that they should wire or withdraw their funds to another institution. Read more about these scams here.
As a Credit Union, we are governed by the Massachusetts Division of Banks and are insured by the NCUA, not the FDIC.
Verify before acting: If contacted, hang up and call the FDIC’s official number: 1-877-ASK-FDIC (1-877-275-3342). You can also hang up and call Naveo at 617-547-3144, the Massachusetts Division of Banks at 617-956-1501 or the local police non-emergency line.
Phone Scam
We recently were made aware of a phone scam where fraudsters are claiming to be Naveo representatives and asking for personal information. The scammers are able to spoof caller ID information so it appears as if the calls are coming from Naveo Credit Union.
As a reminder, Naveo representative will NEVER initiate a call asking for your debit card PIN or full social security number.
Phishing Alert
Massachusetts citizens are being targeted with fraudulent phone calls and emails threatening them with serious action for failing to appear for jury duty. These fake jury duty claims are a form of government imposter scams where fraudsters pose as court or law enforcement officials demanding payment via gift card, cryptocurrency, or money transfer. More Information.
Additional information about phishing attempts and how to protect yourself can be found here.
Please contact us immediately if you receive suspicious emails, phone calls or text messages alleging to be from Naveo Credit Union.